Junk Removal Cold Calling Script
Word-for-word junk removal cold calling script for hauling companies. Includes objection handlers for booking same-day pickups.
1The Opener
Hi, is this {{prospect_name}}?
Hey {{prospect_name}}, this is {{your_name}} with {{company_name}}. We're a junk removal company serving {{service_area}}.
I'm calling because {{reason_for_call}}. Do you have a quick minute?2Discovery & Pitch
Great! So tell me about what you need hauled away. What kind of items are we talking about?
[LISTEN - Understand scope: furniture, appliances, construction debris, etc.]
About how much stuff is there—would you say it's a single item, a room's worth, or a whole house cleanout?
[LISTEN]
Is this stuff inside the house, in a garage, or outside?
[LISTEN]
Got it. Based on what you're describing, we can definitely help. We handle everything from single items to full estate cleanouts.
Here's how we work: We show up, give you an exact price before we touch anything, and if you approve, we load it up and haul it away. You don't lift a finger.
I have availability on {{day}} at {{time}}. Does that work, or is {{alternate_day}} better?3Objection Handlers
Click an objection to see the response. Practice these until they're automatic.
Your Response
It depends on the volume. Our pricing is based on how much space your stuff takes up in our truck. A typical {{estimate_description}} runs about {{price_range}}. But we always give you an exact price on-site before doing any work. No surprises.
4Closing Options
I have availability on {{day}} at {{time}}. Should I book that?
We can be there today at {{time}}. Does that work?
Let me come give you a free quote. How's {{day}}?
I'll put you on the schedule for {{day}} at {{time}}. You'll get a text reminder the day before.
Voicemail Script
Hi {{prospect_name}}, this is {{your_name}} with {{company_name}}.
We're a junk removal company serving {{service_area}}, and I'm calling because {{reason_for_call}}.
We offer free on-site quotes and same-day service in most cases. We'll haul away anything you don't want—furniture, appliances, yard waste, you name it.
Call me back at {{your_phone}}. Again, {{your_phone}}. Let's get that junk out of your way!Variables to Customize
{{prospect_name}}Customer's name{{your_name}}Your name{{company_name}}Your company name{{service_area}}Your service area{{reason_for_call}}Lead source or reason{{price_range}}Typical price range{{day}}Suggested day{{time}}Suggested time{{alternate_day}}Backup day{{your_phone}}Your phone numberPerfect For
- Junk removal companies
- Estate cleanout services
- Hoarding cleanup specialists
- Construction debris haulers
- Appliance removal services
Not Ideal For
- Hazardous waste disposal companies
- Companies without trucks or labor
Pro Tips
Offer same-day service—it's a huge differentiator
Emphasize that you do all the lifting
Mention donation and recycling for eco-conscious customers
Book quickly—junk removal is often urgent
Have photos of before/after cleanouts
Upsell light cleaning services if available
Common Mistakes
Giving exact prices without seeing the load
Not asking about item locations (upstairs, basement)
Failing to mention donation services
Being unavailable for same-day requests
Practice Exercises
Practice estimating loads by description
Role-play the 'I'll do it myself' objection
Rehearse explaining your pricing model
Practice booking same-day appointments
Tone & Delivery
Friendly and efficient. People calling for junk removal want a problem solved quickly. Be the easy, reliable solution. Don't overthink it—they want the stuff gone.
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