Commercial Cleaning Services Cold Calling Script

"Hi, this is {{yourName}} with {{companyName}}. I'm reaching out to businesses in {{areaName}} because we provide commercial cleaning services, and I'm curious—who currently handles the cleaning for your facility, and how satisfied are you with the service?"

**If they rate satisfaction low or mention issues:**

"I appreciate you sharing that. {{specificIssue}} is actually something we hear about a lot with cleaning services. What happens is that many providers start strong and then quality drops off over time.

Here's what makes us different: We assign a dedicated account manager to your facility. That person does regular quality inspections, addresses issues before you have to call, and ensures our team knows your specific requirements.

I'd love to schedule a brief walk-through of your facility—about 15 minutes. I'll identify your specific cleaning needs and put together a custom proposal. Would this week or next week work better?"

**If they're satisfied with their current provider:**

"That's great—a reliable cleaning partner is hard to find. Just curious, when's the last time you got a competitive quote? [Listen] The cleaning industry has changed a lot, especially around pricing and service offerings. Many businesses find they can get the same or better service at a lower cost. Would it hurt to see what else is available? A 15-minute walk-through costs you nothing."

**If they handle cleaning in-house:**

"Got it. Do you have dedicated cleaning staff, or is it more of an 'everyone pitches in' situation? [Listen]

Here's the challenge we see: even with in-house cleaning, the deep cleaning—restrooms, floors, windows, those harder-to-reach areas—often gets missed. And when you factor in labor costs, supplies, equipment maintenance, and employee management, outsourcing often ends up cheaper.

Would you be open to a cost comparison? I can walk your facility, understand your needs, and show you exactly what professional cleaning would cost versus what you're spending now."

**If they're under contract:**

"No problem. When does your contract expire? [Listen] I'll make a note to follow up about 60 days before that. In the meantime, it might still be worth doing a walk-through now so you have a proposal ready when it's time to renew. That way, you have leverage either to negotiate or to switch. Sound helpful?"

"Hi, this is {{yourName}} with {{companyName}}. We provide commercial cleaning services in {{areaName}}, and I'm reaching out to see if your facility could benefit from our services. I'd love to schedule a free 15-minute walk-through to assess your needs and provide a competitive quote. Give me a call at {{yourPhone}}. Again, that's {{yourName}} at {{yourPhone}}. Looking forward to connecting."