Scripts/Automotive

Car Dealership Cold Calling Script

Word-for-word car dealership cold calling script for BDC and sales teams. Includes objection handlers for test drive booking.

Conversion Rate
11%
Avg Duration
3-5 minutes
Dials/Appt
9-12 dials
Best Time
Tuesday-Saturday, 10am-12pm or 5pm-7pm

1The Opener

Hi, is this {{prospect_name}}?

Hey {{prospect_name}}, this is {{your_name}} from {{dealership_name}}. How are you today?

[Let them respond]

Great! I'm reaching out because I noticed {{reason_for_call}}. I'm not trying to pressure you into anything—I just wanted to see if I could help. Do you have a quick minute?

2Discovery & Pitch

Perfect. So tell me a little about what you're looking for. Are you in the market for a new or pre-owned vehicle?

[LISTEN - Let them describe their needs]

That's great. What's most important to you in your next vehicle—is it reliability, fuel economy, space, or something else?

[LISTEN and take notes]

Based on what you're telling me, I think we might have exactly what you're looking for. We just got in a {{vehicle_mention}} that has {{key_feature_1}} and {{key_feature_2}}.

[If they mentioned a trade-in:] You mentioned you might be trading in your current vehicle. What are you driving now? [Listen] We've been getting great trade-in values on those lately. Have you looked into what it's worth?

Here's what I'd suggest—why don't you come in for a test drive? No obligation, no pressure. I just want you to see the vehicle and make sure it's the right fit. If it's not, I'll be the first to tell you.

Would {{day}} at {{time}} work for you, or is {{alternate_day}} better?

3Objection Handlers

Click an objection to see the response. Practice these until they're automatic.

Your Response

I totally understand—buying a car is a big decision. Most of my customers take a few weeks to decide. That's exactly why I suggest coming in for a test drive now. You can see the vehicle, get a feel for it, and when you're ready, you'll know exactly what you want. Does {{day}} work for a no-pressure visit?

4Closing Options

Would {{day}} at {{time}} work for a test drive?

Let me check our inventory and find the perfect vehicle for you. What's the best email to send you some options?

I'll have the {{vehicle_model}} ready for you. Does {{day}} afternoon work?

Bring in your trade and I'll give you a free appraisal. How's {{day}}?

Voicemail Script

Hi {{prospect_name}}, this is {{your_name}} from {{dealership_name}}.

I'm reaching out because {{reason_for_call}}, and I wanted to help you find the right vehicle.

We have some great options right now, including {{vehicle_mention}} with {{current_incentive}}.

Give me a call back at {{your_phone}}—I'd love to help. Again, {{your_phone}}. Talk soon!

Variables to Customize

{{prospect_name}}Customer's name
{{your_name}}Your name
{{dealership_name}}Your dealership name
{{reason_for_call}}Why you're calling (lead, inquiry, etc.)
{{vehicle_mention}}Specific vehicle to mention
{{key_feature_1}}First key feature
{{key_feature_2}}Second key feature
{{current_incentive}}Current promotion or incentive
{{day}}Suggested day
{{time}}Suggested time
{{alternate_day}}Backup day
{{your_phone}}Your phone number

Perfect For

  • BDC representatives at car dealerships
  • Sales consultants doing follow-up calls
  • Internet sales managers
  • Used car lot salespeople
  • Fleet sales representatives

Not Ideal For

  • Cold outreach without any prior lead indication
  • High-pressure sales environments
  • Luxury dealerships with different sales processes

Pro Tips

Call internet leads within 5 minutes for best conversion

Have specific inventory ready to mention

Know your current incentives and financing specials

Ask about trade-ins early—it's a buying signal

Schedule specific appointment times, not 'come by anytime'

Follow up with a text confirmation after booking

Common Mistakes

Being too pushy on the first call

Not asking about their needs before pitching inventory

Failing to address trade-in concerns

Not having financing options ready to discuss

Letting leads go cold without follow-up

Practice Exercises

1

Practice transitioning from needs discovery to inventory suggestion

2

Role-play the 'I'm not ready' objection

3

Rehearse handling price objections with value positioning

4

Practice booking specific appointment times

Tone & Delivery

Friendly and consultative, not pushy. You're helping them find the right vehicle, not forcing a sale. Be genuine and honest—customers can sense when you're just trying to hit quota.

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