Car Dealership Cold Calling Script
Word-for-word car dealership cold calling script for BDC and sales teams. Includes objection handlers for test drive booking.
1The Opener
Hi, is this {{prospect_name}}?
Hey {{prospect_name}}, this is {{your_name}} from {{dealership_name}}. How are you today?
[Let them respond]
Great! I'm reaching out because I noticed {{reason_for_call}}. I'm not trying to pressure you into anything—I just wanted to see if I could help. Do you have a quick minute?2Discovery & Pitch
Perfect. So tell me a little about what you're looking for. Are you in the market for a new or pre-owned vehicle?
[LISTEN - Let them describe their needs]
That's great. What's most important to you in your next vehicle—is it reliability, fuel economy, space, or something else?
[LISTEN and take notes]
Based on what you're telling me, I think we might have exactly what you're looking for. We just got in a {{vehicle_mention}} that has {{key_feature_1}} and {{key_feature_2}}.
[If they mentioned a trade-in:] You mentioned you might be trading in your current vehicle. What are you driving now? [Listen] We've been getting great trade-in values on those lately. Have you looked into what it's worth?
Here's what I'd suggest—why don't you come in for a test drive? No obligation, no pressure. I just want you to see the vehicle and make sure it's the right fit. If it's not, I'll be the first to tell you.
Would {{day}} at {{time}} work for you, or is {{alternate_day}} better?3Objection Handlers
Click an objection to see the response. Practice these until they're automatic.
Your Response
I totally understand—buying a car is a big decision. Most of my customers take a few weeks to decide. That's exactly why I suggest coming in for a test drive now. You can see the vehicle, get a feel for it, and when you're ready, you'll know exactly what you want. Does {{day}} work for a no-pressure visit?
4Closing Options
Would {{day}} at {{time}} work for a test drive?
Let me check our inventory and find the perfect vehicle for you. What's the best email to send you some options?
I'll have the {{vehicle_model}} ready for you. Does {{day}} afternoon work?
Bring in your trade and I'll give you a free appraisal. How's {{day}}?
Voicemail Script
Hi {{prospect_name}}, this is {{your_name}} from {{dealership_name}}.
I'm reaching out because {{reason_for_call}}, and I wanted to help you find the right vehicle.
We have some great options right now, including {{vehicle_mention}} with {{current_incentive}}.
Give me a call back at {{your_phone}}—I'd love to help. Again, {{your_phone}}. Talk soon!Variables to Customize
{{prospect_name}}Customer's name{{your_name}}Your name{{dealership_name}}Your dealership name{{reason_for_call}}Why you're calling (lead, inquiry, etc.){{vehicle_mention}}Specific vehicle to mention{{key_feature_1}}First key feature{{key_feature_2}}Second key feature{{current_incentive}}Current promotion or incentive{{day}}Suggested day{{time}}Suggested time{{alternate_day}}Backup day{{your_phone}}Your phone numberPerfect For
- BDC representatives at car dealerships
- Sales consultants doing follow-up calls
- Internet sales managers
- Used car lot salespeople
- Fleet sales representatives
Not Ideal For
- Cold outreach without any prior lead indication
- High-pressure sales environments
- Luxury dealerships with different sales processes
Pro Tips
Call internet leads within 5 minutes for best conversion
Have specific inventory ready to mention
Know your current incentives and financing specials
Ask about trade-ins early—it's a buying signal
Schedule specific appointment times, not 'come by anytime'
Follow up with a text confirmation after booking
Common Mistakes
Being too pushy on the first call
Not asking about their needs before pitching inventory
Failing to address trade-in concerns
Not having financing options ready to discuss
Letting leads go cold without follow-up
Practice Exercises
Practice transitioning from needs discovery to inventory suggestion
Role-play the 'I'm not ready' objection
Rehearse handling price objections with value positioning
Practice booking specific appointment times
Tone & Delivery
Friendly and consultative, not pushy. You're helping them find the right vehicle, not forcing a sale. Be genuine and honest—customers can sense when you're just trying to hit quota.
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Scripts Are Just Words Without the Reps
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