Commercial Insurance Cold Calling Script
Proven commercial insurance cold calling script for B2B insurance agents. Includes discovery questions, objection handlers, voicemail script, and closing techniques that convert 4-6% of calls to appointments.
1The Opener
"Hi {{firstName}}, this is {{yourName}} with {{yourCompany}}. I work with business owners in {{industry}} helping them reduce their commercial insurance costs while improving coverage. Do you have about two minutes?"
[If yes, continue. If busy:]
"I completely understand you're busy running your business. When would be a better time for a quick 10-minute call to see if we can save you money on your commercial insurance renewal?"2Discovery & Pitch
[DISCOVERY - Understanding Their Business]
"Before I take any more of your time, let me ask you a couple quick questions to see if this even makes sense for you..."
"How long have you been with your current commercial insurance carrier?"
"When's your next renewal coming up?"
"Have you seen your premiums increase over the past few years?"
"What types of coverage do you currently carry - general liability, workers' comp, commercial auto?"
[VALUE PROPOSITION]
"The reason I'm calling is that we specialize in {{industry}} businesses like yours. We've helped similar companies reduce their commercial insurance costs by 15-30% while actually improving their coverage."
"What we do differently is work with over 40 A-rated carriers, so we can shop your coverage annually to make sure you're always getting the best rates for your risk profile."
[BUILD INTEREST]
"For example, we just worked with a {{exampleBusinessType}} similar to yours. They were paying {{currentPremium}} annually with their existing broker. We got them better coverage for {{newPremium}} - that's {{savings}} back in their pocket."
"I'd like to do a free policy review for you. No obligation, no pressure. If we can't beat what you have, I'll tell you to stay put. But if we can save you money, wouldn't you want to know?"
[QUALIFICATION]
"To make sure I'm not wasting your time, can you tell me roughly what you're paying annually for your commercial package?"
"How many employees do you have?"
"Any claims in the past 3-5 years I should be aware of?"3Objection Handlers
Click an objection to see the response. Practice these until they're automatic.
Your Response
That's great to hear, and I'm not asking you to switch. What I am offering is a second opinion - like getting a second opinion from a doctor. Your current agent works with a limited number of carriers. We work with over 40. Wouldn't it be worth 20 minutes to see if you could save $5,000-$10,000? And if we can't beat it, you'll have peace of mind knowing you're already in the best spot.
4Closing Options
"Based on what you've shared, I'm confident we can save you money. Let's schedule a 30-minute Zoom call where I can review your current policies and give you a preliminary quote. Do you have time this week or next?"
"Here's what I suggest: Send me your current policy declarations pages, and I'll have our underwriting team put together 3-4 competitive quotes within a week. No obligation. Does that sound fair?"
"Let me get a few more details now, and I'll have a preliminary comparison ready for you by {{dayOfWeek}}. Would a morning or afternoon call work better to review it?"
"I can see you're busy, so let me make this easy. I'll send you a secure link to upload your policy documents. Once I have them, I'll do all the work and come back with options. What email should I send that to?"
Voicemail Script
"Hi {{firstName}}, this is {{yourName}} with {{yourCompany}}. I help business owners in {{industry}} reduce their commercial insurance costs - typically 15-30% savings without sacrificing coverage.
I was hoping to chat for just a few minutes to see if there's an opportunity to save you money on your next renewal. My number is {{yourPhone}}. Again, that's {{yourName}} at {{yourPhone}}. I'll also send you a quick email. Have a great day."Variables to Customize
firstNameProspect's first nameyourNameYour nameyourCompanyYour brokerage/agency nameindustryProspect's industry (construction, manufacturing, etc.)exampleBusinessTypeSimilar business type for social proofcurrentPremiumExample client's previous premiumnewPremiumExample client's new premium with yousavingsDollar amount savedrecentClientNameRecent client name for social proofpremiumAmountPremium amount examplenewAmountNew premium amount exampledayOfWeekDay for follow-up callyourPhoneYour phone numberPerfect For
- Commercial insurance brokers and agents
- Business insurance specialists
- Independent insurance agencies
- P&C insurance producers
- Commercial lines account executives
- Insurance wholesalers targeting retail agents
Not Ideal For
- Personal lines insurance agents
- Captive agents with limited carrier options
- Agents without commercial lines experience
- Those targeting very small businesses (under $5K premium)
- Agents in highly regulated specialty markets
Pro Tips
Research the prospect's industry before calling - know common risks and coverage needs
Have 2-3 specific examples of similar businesses you've helped with real savings numbers
Ask about their claims history early - it affects your ability to place them
Know renewal dates in your CRM and call 90-120 days before renewal
Focus on the review being free and no-obligation to reduce resistance
Mention specific carriers you work with that specialize in their industry
Ask about all lines of coverage - cross-sell opportunities increase value
Position yourself as a specialist in their industry, not a generalist
Common Mistakes
Leading with price alone instead of value and coverage
Not asking about claims history early in the conversation
Failing to identify all lines of coverage they currently have
Calling without knowing their industry's specific insurance needs
Not having specific examples of similar businesses you've helped
Pushing too hard for an immediate meeting instead of building trust
Forgetting to ask about their renewal date
Not following up when they say to call back later
Practice Exercises
Research three industries and list their top 5 insurance concerns
Create case studies with specific savings figures for each industry you target
Practice transitioning from discovery questions to your value proposition
Role-play the 'happy with current agent' objection 10 times
Build a list of renewal dates and practice your 90-day-out approach
Record yourself and listen for filler words and pacing issues
Tone & Delivery
Project confidence and expertise without being pushy. You're a consultant, not a salesperson. Speak like a peer business owner who wants to help them save money. Be patient with busy business owners - they deal with a lot of solicitations. Differentiate yourself by showing genuine industry knowledge and interest in their specific business challenges.
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